(xemacs.info)Bugs


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27.13 Reporting Bugs
====================

Sometimes you will encounter a bug in Emacs.  Although we cannot promise
we can or will fix the bug, and we might not even agree that it is a
bug, we want to hear about bugs you encounter in case we do want to fix
them.

   To make it possible for us to fix a bug, you must report it.  In
order to do so effectively, you must know when and how to do it.

27.13.1 When Is There a Bug
---------------------------

If Emacs executes an illegal instruction, or dies with an operating
system error message that indicates a problem in the program (as
opposed to something like "disk full"), then it is certainly a bug.

   If Emacs updates the display in a way that does not correspond to
what is in the buffer, then it is certainly a bug.  If a command seems
to do the wrong thing but the problem corrects itself if you type
`C-l', it is a case of incorrect display updating.

   Taking forever to complete a command can be a bug, but you must make
certain that it was really Emacs's fault.  Some commands simply take a
long time.  Type `C-g' and then `C-h l' to see whether the input Emacs
received was what you intended to type; if the input was such that you
KNOW it should have been processed quickly, report a bug.  If you don't
know whether the command should take a long time, find out by looking
in the manual or by asking for assistance.

   If a command you are familiar with causes an Emacs error message in a
case where its usual definition ought to be reasonable, it is probably a
bug.

   If a command does the wrong thing, that is a bug.  But be sure you
know for certain what it ought to have done.  If you aren't familiar
with the command, or don't know for certain how the command is supposed
to work, then it might actually be working right.  Rather than jumping
to conclusions, show the problem to someone who knows for certain.

   Finally, a command's intended definition may not be best for editing
with.  This is a very important sort of problem, but it is also a
matter of judgment.  Also, it is easy to come to such a conclusion out
of ignorance of some of the existing features.  It is probably best not
to complain about such a problem until you have checked the
documentation in the usual ways, feel confident that you understand it,
and know for certain that what you want is not available.  If you are
not sure what the command is supposed to do after a careful reading of
the manual, check the index and glossary for any terms that may be
unclear.  If you still do not understand, this indicates a bug in the
manual.  The manual's job is to make everything clear.  It is just as
important to report documentation bugs as program bugs.

   If the online documentation string of a function or variable
disagrees with the manual, one of them must be wrong, so report the bug.

27.13.2 How to Report a Bug
---------------------------

When you decide that there is a bug, it is important to report it and to
report it in a way which is useful.  What is most useful is an exact
description of what commands you type, starting with the shell command
to run Emacs, until the problem happens.  Always include the version
number of Emacs that you are using; type `M-x emacs-version' to print
this.

   The most important principle in reporting a bug is to report FACTS,
not hypotheses or categorizations.  It is always easier to report the
facts, but people seem to prefer to strain to posit explanations and
report them instead.  If the explanations are based on guesses about
how Emacs is implemented, they will be useless; we will have to try to
figure out what the facts must have been to lead to such speculations.
Sometimes this is impossible.  But in any case, it is unnecessary work
for us.

   For example, suppose that you type `C-x C-f /glorp/baz.ugh <RET>',
visiting a file which (you know) happens to be rather large, and Emacs
prints out `I feel pretty today'.  The best way to report the bug is
with a sentence like the preceding one, because it gives all the facts
and nothing but the facts.

   Do not assume that the problem is due to the size of the file and
say, "When I visit a large file, Emacs prints out `I feel pretty
today'."  This is what we mean by "guessing explanations".  The problem
is just as likely to be due to the fact that there is a `z' in the file
name.  If this is so, then when we got your report, we would try out
the problem with some "large file", probably with no `z' in its name,
and not find anything wrong.  There is no way in the world that we
could guess that we should try visiting a file with a `z' in its name.

   Alternatively, the problem might be due to the fact that the file
starts with exactly 25 spaces.  For this reason, you should make sure
that you inform us of the exact contents of any file that is needed to
reproduce the bug.  What if the problem only occurs when you have typed
the `C-x a l' command previously?  This is why we ask you to give the
exact sequence of characters you typed since starting to use Emacs.

   You should not even say "visit a file" instead of `C-x C-f' unless
you know that it makes no difference which visiting command is used.
Similarly, rather than saying "if I have three characters on the line,"
say "after I type `<RET> A B C <RET> C-p'," if that is the way you
entered the text.

   If you are not in Fundamental mode when the problem occurs, you
should say what mode you are in.

   If the manifestation of the bug is an Emacs error message, it is
important to report not just the text of the error message but a
backtrace showing how the Lisp program in Emacs arrived at the error.
To make the backtrace, you must execute the Lisp expression `(setq
debug-on-error t)' before the error happens (that is to say, you must
execute that expression and then make the bug happen).  This causes the
Lisp debugger to run (Note: Lisp Debug).  The debugger's backtrace
can be copied as text into the bug report.  This use of the debugger is
possible only if you know how to make the bug happen again.  Do note
the error message the first time the bug happens, so if you can't make
it happen again, you can report at least that.

   Check whether any programs you have loaded into the Lisp world,
including your init file, set any variables that may affect the
functioning of Emacs.  Note: Init File.  Also, see whether the
problem happens in a freshly started Emacs without loading your init
file (start Emacs with the `-q' switch to prevent loading the init
file).  If the problem does NOT occur then, it is essential that we
know the contents of any programs that you must load into the Lisp
world in order to cause the problem to occur.

   If the problem does depend on an init file or other Lisp programs
that are not part of the standard Emacs system, then you should make
sure it is not a bug in those programs by complaining to their
maintainers first.  After they verify that they are using Emacs in a
way that is supposed to work, they should report the bug.

   If you can tell us a way to cause the problem without visiting any
files, please do so.  This makes it much easier to debug.  If you do
need files, make sure you arrange for us to see their exact contents.
For example, it can often matter whether there are spaces at the ends
of lines, or a newline after the last line in the buffer (nothing ought
to care whether the last line is terminated, but tell that to the bugs).

   The easy way to record the input to Emacs precisely is to write a
dribble file; execute the Lisp expression:

     (open-dribble-file "~/dribble")

using `Meta-<ESC>' or from the `*scratch*' buffer just after starting
Emacs.  From then on, all Emacs input will be written in the specified
dribble file until the Emacs process is killed.

   For possible display bugs, it is important to report the terminal
type (the value of environment variable `TERM'), the complete termcap
entry for the terminal from `/etc/termcap' (since that file is not
identical on all machines), and the output that Emacs actually sent to
the terminal.  The way to collect this output is to execute the Lisp
expression:

     (open-termscript "~/termscript")

using `Meta-<ESC>' or from the `*scratch*' buffer just after starting
Emacs.  From then on, all output from Emacs to the terminal will be
written in the specified termscript file as well, until the Emacs
process is killed.  If the problem happens when Emacs starts up, put
this expression into your init file so that the termscript file will be
open when Emacs displays the screen for the first time.  Note: Init
File. Be warned: it is often difficult, and sometimes impossible, to
fix a terminal-dependent bug without access to a terminal of the type
that stimulates the bug.

   The newsgroup `comp.emacs.xemacs' may be used for bug reports, other
discussions and requests for assistance.

   If you don't have access to this newgroup, you can subscribe to the
mailing list version: the newsgroup is bidirectionally gatewayed into
the mailing list `xemacs@xemacs.org'.

   To be added or removed from this mailing list, send mail to
`xemacs-request@xemacs.org'.  Do not send requests for addition to the
mailing list itself.

   The mailing lists and newsgroups are archived on our anonymous FTP
server, `ftp.xemacs.org', and at various other archive sites around the
net. You should also check the `FAQ' in `/pub/xemacs' on our anonymous
FTP server. It provides some introductory information and help for
initial configuration problems.


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